Terry has been a member on the Board since 2005 and has been a Friendly Grocer retailer for five years. Terry, along with his wife operates a store in Redcliffe, Queensland and believes that customer service is paramount to his stores success. He won ‘Retailer of the Year’ in 2005 and follows a carefully planned business strategy each year to ensure strong sales results are achieved. Terry enjoys golf, lawn bowls and fishing when time permits, as well as spending time with his family.

Maz has worked within the retail industry for almost ten years, bringing with him a wealth of experience. He has served as a member on the Board since 2008. Maz currently owns two Friendly Grocer stores in Crestmead and Heritage Park, Queensland and was recognised for his hard work and dedication through winning various awards. These include; ‘Retailer of the Year’ (2003), ‘Logan Business Achievers’ (2003, 2004 & 2005), he was also a finalist in this category in 2006 & 2007. He is a family man that enjoys travelling, boating and cars.

David has been part of the Friendly Grocer Group for over 15 years and has been a member on the Board since 2008. David enjoys building relationships with his customers in his store in Gympie, Queensland and he believes that this interaction, along with offering competitive prices and great service, has enabled him to increase his store in size and stand against competition. In his personal time, David enjoys restoring vintage and old cars and driving his 1939 model Chevy.

Nikki has been a Friendly Grocer retailer since 2008. Nikki and her husband own a store in Macksville on the NSW Mid North Coast. A new look for the store and a new attitude from the team has contributed to steady figures in spite of increasing competition in the area. Nikki has a Degree in Business Management and with her hospitality background believes that good Customer Service is paramount to the success of any retail business. As a Board member, Nikki hopes to meet many retailers and hopes to create a tighter community throughout the group. Nikki is an active mum to a busy family and enjoys swimming and golf when she can.

I have 35 years experience in retail and 30 of those in independent supermarkets. In my early days I worked for Woolworths and Big W moving from there to Action Supermarkets for 6 years in Western Australia. Later I worked for 8 years for a group called Farmer Jacks and from there for Newmart Supermarkets, until they were bought out by Coles. I became State Manager for a company called Brands on Show. We were a merchandising company for a lot of top FMCG companies. Moving to Queensland I worked for IGA stores for about 5 years which lead me to Four Square. In my time with independent stores I have managed stores with turnovers from $50K to $800K - I have also been a buyer, promotion mananger and supervisor.

Michael has worked in the Retail industry for the past 19 years. He started out as a casual with Coles Myer while at school and progressed through the ranks into Department Manager roles and then into Store Management. This gave him formalised training in all aspects of store operation. After working for Coles he moved into the Sales Rep side of the industry servicing chain stores, service stations and the independent trade. From there he moved into Management with IGA where he has learnt all aspects of the independent business. He has been with Friendly Grocer in the role of Retail Consultant since February 2008.

Position - Retail Consultant - Ian McPhail has had 25 years experience in the retail grocery industry. He purchased his store in 1985 and along with his wife Sandra operated it for 16 years before selling it. During that time Ian served on the Board of the Group for 15 years. Ian was then invited to join the Group Office as an external Retail Consultant to assist stores with their scanning and back office systems and to offer general retail advice. Over the ensuing years the role has changed and currently Ian is involved in integrating new stores into the Friendly Grocer Group as well as servicing those stores which seek assistance in a number of different areas.

I have worked within the retail industry for over 20 years. Starting my career with Coles as a trolley boy at the ripe young age of 15 and working my way up through the company to become a fresh produce manager which I continued to do for 5 years. From there I spent 2 years as a state co-ordinator for fresh produce. I then continued on into numerous other roles such as deli, bakery, meat and grocery. Over the last 5 years I have worked for an independently owned IGA store as a manager until I joined the team at Friendly Grocer.

Andre is a Qualified Business Professional in Business Management, Retail Operations and Customer Service with extensive experience within corporate, franchised and owner operator Retail Business. Prior to joining this company, Andre’s career history showcases the following organisations where he has gained extensive knowledge and experience across a very broad range of retail disciplines in many different capacity starting with Pizza Hut, Vic, Kinney Shoes Vic, NSW & National (a Fashion industry company now called Colorado Group), 7-Eleven, NSW (Retail Convenience), Mobil Exxon, NSW (Quix Food Stores), Betta Electrical (NSW, ACT), and Mobil CA Division (Retail Convenience). Andre would say that he strongly believes people can always achieve and do well in business, as long as they are prepared to collaboratively work together.

Steven has gained in-depth knowledge working within the retail industry for the past 17 years. Steven has spent 10 years working within the retail convenience sector in various management and auditing roles, and 6 years in the supermarket industry in the capacity of store management and also regional department training roles. Steven brings to this position a wealth of merchandising, training and industry experience. Steven is determined to help retailers improve their businesses and grow the brand.